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A Practical Guide to Working in an Equipment Rental Business |
This book is the leading training manual used by rental stores. Now in it's seventh printing, it uses stories and examples to emphasize proven ways for employees to help make the rental business more profitable. It also emphasizes the point that the rental business is a great career choice. Regardless of the type of inventory rented or the employee's position in the company, there is something for everyone in this book. A number of rental businesses purchase one copy of the book for each and every employee in their business. Some rental business operators and supervisors have related that they believe they receive a complete return on their investment in their books each and every day they are open.
Chapter Titles:
1. How to be an equipment rental professional
2. Everyone's role as a salesperson
3. Telephone techniques for everyone
4. How to give instructions to customers
5. Safety is for everyone
6. The professional behind the counter
7. The professional in the shop
8. The professional on the road
9. How to handle customer problems
10. Small engine basics
11. Electricity basics
12. Homeowner Equipment
13. Contractor Equipment
14. Party and special events equipment
15. Your future is looking up |
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