The Guide to Great Customer Service
|
Customer service is a critical element in any business. But more and more today, good customer service is hard to find. Most people believe themselves to be good at customer service, but in reality, very few are better than mediocre. The purpose of this book is to help employees learn the art of giving unparalleled customer service,and to maximize repeat business and boost business profitability.
The book addresses such key issues as:
-
Professional Customer Relations Principles and Techniques
-
Building the Order
-
Results-Oriented Salesmanship Skills
-
Professional Telephone Techniques
-
Safe Work Environment Procedures
-
Tips for Addressing and Resolving Customer Problems, Concerns and Inquiries
|
|
